Implementation Specialist
Anchor Managed Solutions Ltd
About this Role
About Anchor
Anchor is an award-winning team recognized as one of the leading IT companies in North America. Anchor works with industry-leading vendors to ensure your business is protected and growing smoothly. We take the Enterprise IT experience and provide it to small and medium businesses throughout Saskatchewan.
About the Job
The Implementation Specialist will apply his/her understanding of computer software and hardware to assist the Professional Services Team in ensuring that implementations are completed on time, within budget, and meet client expectations. As part of the Professional Services Team, the Implementation Specialist assists in the onboarding of managed services clients and assists with the implementation of technical systems, software, hardware, or solutions. The Implementation Specialist will be part of the team that test and troubleshoot final system setups and end-user support during and after the implementation process. This position requires project management experience, excellent communication and time management skills, the ability to work with diplomacy, and a positive attitude.
What you bring to the table
- A post-secondary degree in Information Technology, Computer Science, or a related field is typically required. A combination of relevant work experience and education may also be considered.
- The following IT industry certifications are an asset and highly preferred: AZ-104, AZ-800 & 801, MS-102, AZ-305, Network+ or equivalent, VMware VCP, Security+, Fortinet NSC 4.
- Minimum 2+ years of experience in physical implementation at client sites, spanning various aspects such as cabinets, racks, networking equipment, communication equipment and computer hardware.
- Experience in a customer-facing role, preferably in a support or service capacity, would be valuable. The candidate should be skilled in effective communication with users or clients, ensuring their satisfaction throughout the implementation and deployment processes.
- Experience building and maintaining support relationships with clients.
- SME level experience in following technologies: Windows Server & Desktop Administration (ADDS, GPO, DHCP, DNS, Print Management); Virtualization (VMware ESXi, MS Hyper-V, or similar other hypervisors); Networking (Network Firewall administration, VLANs, VPNs, Routing & Switching. Hands on experience with solutions from HP, Lenovo, Fortinet In-Depth experience with O365 modern workplace Azure, Intune, Azure AD, Azure Cloud, ADFS, SharePoint.
- Microsoft, Fortinet, Azure, Server projects solution implementation.
Key Accountabilities
Perks
Join the Anchor team, where your well-being and growth come first. You'll enjoy:
- Employee Pension Plan.
- Health and wellness benefits.
- Daily snacks and lunches on special occasions.
- Education reimbursement and career development programs.
- Community initiatives and volunteer opportunities.
- A culture driven by our values: Hungry, Humble and Smart.