Junior IT Coordinator

About this Role

Northern Strands Group of Companies provide an all-inclusive solution for construction, mining, engineering, equipment, and supply requirements with top-notch craftsmanship, cutting-edge innovation, and dedication to health, safety, environment, and community. We are proudly Canadian, and globally capable.Our diverse Group of Companies consists of Northern Strands, Fortis Mining, Engineering, & Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and recertification. This diversity provides an exciting environment with the opportunity to work with our employees and managers in every division.Northern Strands is growing, and we're on the lookout for a passionate, detail-drivenJunior IT Coordinator, whose primary responsibility is providing frontline technical support for the Group of Companies. This role focuses on assisting users, troubleshooting technical issues, updating systems, and supporting the daily operation of IT services. The Junior IT Coordinator helps maintain the reliability of end-user technology and ensures timely resolution of support requests. At times, overtime and working outside of regular business hours may be required in order conduct necessary system maintenance with limited interruption to daily business operations. Northern Strands is a proud Saskatchewan-based company known for our innovation, integrity, and deep ties to the communities we serve.Why You'll Love Working HereCollaboration - complementary Group of Companies servicing the mining and construction industriesInnovation- if it doesn't exist, we will engineer and manufacture itExcellence - be a part of an industry leader in quality, safety, & integrityCulture - a diverse team that values collaboration, innovation, and communityWhat You'll Be DoingDay-to-Day IT Operations Support ResponsibilitiesAct as first point of contact for all technical support requestsAssist employees in resolving technical issues including but not limited to network connections, printing issues, and drive accessEnsure proper functionality and user support for technical devices such as computers, cellphones, and other related devicesDiagnose and resolve technical issues within established timeframesCoordinate the installation and configuration of software applications including but not limited to Adobe Acrobat Pro, Global Shop, and Microsoft 365Set up new employee accounts, assigning them to the correct security groups and applying the appropriate permissions for their roleEscalate complex issues to the System Administrator, who will collaborate on resolution and involve our third-party support provider when requiredEnsure timely updates and clear communication within the IT ticketing systemAsset ManagementConduct continual review and management of computer assets assigned to employeesIdentify employees requiring hardware or software upgradesRe-purpose previously used equipmentMaintain accurate and up-to-date information in our inventory systemEnsure proper recycling and disposal of obsolete equipmentInstall and configure new end-user hardware, including desktops, laptops, monitors, and other related componentsTrack and manage renewal and expiration dates for software licensesTechnical Project Support & CoordinationProvide technical assistance on projects including but not limited to e-commerce platforms, test beds, and knowledge base systemsCoordinate technical projects and related activities with external vendors to ensure compliance with project requirements and timelinesDeliver ongoing technical support throughout project lifecycles as requiredOn-Site & Non-Standard IT RequestsTravel to other designated NSGC locations to deliver technical assistance on-site as neededRespond to critical IT service calls during non-standard working hours to provide prompt technical support for business continuityWhat You Bring To The TableMinimum Grade 12 or equivalentBachelor's degree or recognized certification in Computer Sciences, similar field of study, or an equivalent combination of education and hands-on experienceMinimum one (1) year of work experience in a technical support roleAny equivalent combination of training, education, and work experience that provides the required skills, knowledge, and abilitiesValid Driver's licenseProficiency in Microsoft Office 365 applications (e.g., Word, Excel, Outlook)Willingness to learn new applications through training courses or self-directed studyStrong technical aptitudeStrong organizational skills with attention to detailStrong time-management skillsStrong interpersonal skillsStrong ability to communicate effectively in English, both verbally and in writingStrong problem identification and resolution skillsAbility to handle competing priorities simultaneously; work well under pressure with time-sensitive deadlinesPossess a positive and professional attitude, set a high standard, and convey professionalism at all timesAny valid safety-related training certificates would be considered an asset (i.e., WHMIS, forklift, fall protection, etc.)What We OfferSupport in your career development aspirationsAccess to courses, certifications, and training programsMentorship opportunities with experienced professionals and journeypersonsDiscover pathways for advancement within Northern Strands Group of CompaniesHealth and WellnessEmployee group benefits including health, dental, vision, short- and long-term disability, and life insuranceEmployee perks including wellness and fitness membership discounts24/7 access to free short-term counselling services through our Employee & Family Assistance ProgramCompensation RewardsCompetitive wage based on qualifications and experienceCompany-matched RSP to help you plan your futureAn inclusive culture that values innovation, safety, and continuous learningErgonomic workstationsTeam building events and community fundraisersCommitment to diversity, equity, and inclusionNorthern Strands Group of Companies is an equal opportunity employer.We thank all applicants, however only those selected to continue the recruitment process will be contacted.