Service Delivery Manager, NBS IT Support

About this Role

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.What You'll DoTranslate strategic objectives set by the Sr. Manager into operational plans, priorities, and measurable outcomesDrive continuous improvement for all desks, ensuring alignment to evolving business needs and service expectationsOwn end-to-end service delivery, ensuring reliable execution through effective issue management, escalation, and cross-team coordination aligned to service standardsManage service performance using data-driven insights to drive accountability, stability, and continuous improvementExecute disciplined ITIL practices and knowledge-driven workflows to ensure consistent incident, request, and major incident management across teams and providersEnsure alignment between enterprise design standards and operational execution What You'll BringBachelor's degree in Information Technology, Business, or related discipline10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment requiredStrong understanding of service integration, vendor governance, and performance management frameworks requiredDeep knowledge of ITIL and service management best practices requiredExperience operating within or transitioning to a Managed Service / multi-provider delivery model preferredExperience with ServiceNow & Contact Centre Technologies preferredExperience in operational design and service standardization preferred Ready to make an impact with us? Apply today!The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to NutrienTo stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, and Instagram.